Invoice sample:
| *First Name: | First name of the person who placed the original order |
| *Last Name: | Last name of the person who placed the original order |
| Account #: | Located in the left hand portion of the invoice |
| Company: | Specify the company name that the order was placed under (if applicable) |
| *Invoice # or Confirmation #: | Locate the invoice number starting with SI on the invoice received with the shipment, or locate the confirmation number that was sent by email right after the original order was placed. The confirmation number is located under the “PO #” section of the invoice. If you are not able to locate either Sales Invoice # or Confirmation #, please email to rma@compuvest.com with the name on the order, company name, if applicable, date of the order, total amount, and any other details of the order. |
| *Compuvest SKU: | Compuvest SKU (Stock Keeping Unit) is 11-digit compuvest item ID (#########-##) that is required for processing every RMA request. It is located under the header “Item” in the left portion of the invoice |
| Product Name: | Product name is a short description of the product, for example, “Logitech Optical Mouse, USB” |
| Detailed Problem Description: | Please provide as many details as possible for the return. If the product is defective, please provide how it was determined (with specific error codes or series of test procedures). If the product is damaged, describe the damage and the time it occurred (in shipping or after receiving). |
Invoice sample: |
|