Compuvest Policy & Agreement / Terms &
Conditions
Step 1: Read the Return Policy Before
beginning the return process we STRONGLY advise you to read the Compuvest.com
return Policy. New
retail Items (sold in original retail boxes) are covered by the manufactures'
warranty - they must be returned directly to their manufacturer. Technical support for
many of the products sold by Compuvest.com is available from their
manufacturers.
Step 2: Check Your Return ALL products
being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING.
All packing materials, manuals, diskettes, CDs, digital media, blank warranty
cards and other accessories and documentation must be included in the original
packaging, as provided by the manufacturer. A return will not be processed in
the event ANY items included in the original shipment to you are not present in
the returned package. Compuvest.com will NOT HONOR a return in the event that an
item is improperly packaged, altered, or physically damaged.
Step 3: Request an RMA online Fill out our
form (available after you click "I Agree" button at the bottom of this
page) to request a Return Merchandize Authorization (RMA) number. Returns will
not be accepted at our warehouse without a valid RMA number. RMA numbers will
expire 14 days after the date of issue. Any return we receive without an RMA
number will be documented and returned to you.
Step 4: Ship and Insure Your Return You
MUST make sure the RMA number is visible on the shipping label on the returned
package (not on the retail box). We STRONGLY recommend that you insure the
package you are returning. THIS IS FOR YOUR PROTECTION, in case the package is
lost or damaged in transit. We suggest that you use a "traceable carrier" that
can provide you with "proof of delivery." Compuvest.com shall not be responsible
for items returned that are lost or damaged in transit. You can check your RMA
status online.
If you have a question send an email to: returns@compuvest.com.
GENERAL RETURN
POLICY: Unless otherwise indicated, all products
may be returned within 30 days from the original invoice date for refund. A
Return Merchandise Authorization Number (RMA) is required for all returns. A 15%
restocking fee may apply. Items can be returned for replacement/repair within
their Compuvest.com warranty period. Compuvest.com must be informed of any
problems and/or order discrepancies (wrong product received, shipping damage, or
defective product) within 7 (seven) business days from receipt of product.
Compuvest.com does not offer technical support on products it sells. You can
request an RMA online.
The following guidelines apply to all returns.
- An RMA number is required for all returns. RMA number is valid for 14 days
(product must be received by Compuvest.com within 14 days of receipt of RMA).
- New retail Items are covered by their manufactures warranty – they must
be returned directly to the manufacturer.
- The customer must ensure the following in order to guarantee that the
return will be honored:
- Matching serial numbers of returned items to the invoice
- Proper packaging of the returned product
- Keeping/meeting time frames of RMA and Warranty periods
- Ensuring all accessories are returned with product
- Providing the return reason and a detailed description of the problem
- Insuring that the RMA number is visible on the shipping label (on
shipping label only, do not write on the retail box)
- ITEMS SOLD AS NEW RETAIL WILL ONLY BE ACCEPTED BACK FOR
EXACT ITEM EXCHANGE. ANY EXCEPTIONS MADE TO THIS POLICY WILL BE SUBJECT TO A
25% RESTOCKING FEE.
- A 15% restocking fee applies to all returned products unless:
Compuvest.com finds the product defective according to manufacturer
specifications, the order was damaged during shipping, or Compuvest.com made a
mistake in processing the order.
- Shipping charges are non-refundable in all cases where the restocking fee
applies.
- Most returns are processed by the RMA department within 10 (ten) business
days from the date of receipt. The return status may be checked online.
- Compuvest.com reserves the right to make a decision based on test results,
whether to replace, repair (by sending it to the manufacturer), or to refund
in accordance with our return policy.
- All refused packages will be accepted back in stock and credit will be
processed within 5 (five) business days from receipt of the merchandise less
15% restocking fee and shipping charges.
- No refunds will be made after 30 days from date of invoice. However,
replacement under the warranty still remains in effect.
- Store credit is valid for 3 (three) months after the credit is issued.
- In case of exchange/replacement, the original warranty period transfers to
the exchanged/replaced item.
- Compuvest.com will not accept any products back that have been physically
damaged, burned, abused, misused, neglected, repaired or modified.
EXCEPTIONS TO THE GENERAL RETURN
POLICY Processors (CPUs) Return Policy
- Return for refund within: 7 days
- Return for replacement within: 30 days
This is our Detailed
Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to
Compuvest.com.
CPUs must be returned within 7 days from date of invoice for
refund. All refunds on CPUs are made at current market value.
- Opened retail CPUs may not be returned back under any circumstances - must
be sent directly to the manufacturer. No exceptions
- All bulk CPUs (non-retail packaging) hold 30 days warranty for replacement
with Compuvest.com and not be extended. No exceptions
Improper
installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs
that are chipped, burnt or have bent/broken pins are considered physically
damaged and cannot be returned for refund or replacement. Physical damage
includes (but is not limited to) improper handling and any other type of damage
sustained by irregular use. Compuvest.com encounters bent pins regularly when
inspecting physically damaged CPUs. Forcing a processor into position will not
solve an installation problem and may void your Compuvest.com return
policy.
Buyers requesting a refund may have to pay a 15% restocking fee.
Compuvest.com wills not cross-ship replacement CPUs.
Projector
Lamps have a 30 day warranty from the date of invoice. After 30 days, the
manufacturer warranty may apply.
Backup Cartridges, Tapes, Blank Media
(CDs, DVDs, Video/Audio tapes), and Printer Cartridges will only be accepted
in original, sealed and unopened packaging. All opened product mentioned will
not be accepted and will be returned back to the customer at the customers'
expense.
Notebook Batteries have a 30-day dead on arrival warranty
only. Defective batteries must be returned back to Compuvest.com within 30 days
from the date of invoice.
Printers can only be returned for
repair/replacement. No refunds or store credit.
Software and Software
licenses will only be accepted for return in the original sealed and
unopened packaging. No opened Retail software will be accepted back. OEM
Software is 100% non-refundable once purchased and delivered. OEM version
software is intended for system builders only and cannot be transferred to
another PC once installed. Purchasers of this software are required to comply
with the terms and conditions of the System Builder License, including
responsibility for providing all end-user support. Compuvest.com is not
responsible for any Software incompatibility and/or support. Software
incompatibility does not qualify software as damaged or
defective.
Cisco products. All Sales of Cisco Authorized
Refurbished Equipment are FINAL. No returns for credit. Any non-working
equipment that is still under warranty will be replaced by Cisco
Systems.
ADVANCED REPLACEMENT /
CROSS-SHIP: Compuvest.com offers advanced replacement for RMA returns
only under the following conditions:
- Customer must purchase the replacement item.
- Customer must pay for shipping of replaced item (non-refundable).
- Replacement item must be of identical model, must be in stock and
available to ship.
- Return shipping cost - sole responsibility of the customer.
- No Advanced Replacement / Cross-shipping for items purchased beyond 30
days of invoice.
Please note that our Return Policy applies to all
returns.
TECHNICAL
SUPPORT: Compuvest.com does not offer technical
assistance. We do not guarantee any product compatibility, or do we make any
product recommendations or sales advise. See our list of manufacturer technical
support. phone numbers to obtain product information, installation
assistance, and other types of technical support for your purchase.
WARRANTY periods: Unless
otherwise indicated, the warranty periods are as follows:
NEW
RETAIL: These products are supported by the manufacturer and must be
returned directly to the manufacturer. For additional information, please see
the "Manufacturer Tech
Support Index."
NEW BULK: (OEM, White Box, and New Pulls). These
products come with a 180- day warranty with Compuvest.com that may not be
extended.
REFURBISHED: These products are covered by a 45-day
warranty
USED: These products are covered by a 30-day
warranty
There is no extended warranty on close out or refurbished and used
items.
NO WARRANTY for any product with: Warranty sticker and/or
serial number removed by customer.
- Physically abused (as described in return policy); any open software
(Retail and OEM); missing accessories; rebate taken off and/or registered.
- There is no extended warranty on close out or refurbished items.
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