RMA number is valid for 14 days.
When requesting an RMA number, customer must match the serial number of the product being returned with the one on the original invoice.
All returns must be received by our RMA Department before the last day of the expiration of the warranty.
No cash refund for all items returned after 14 days from the date on the invoice.
After 14 days from the date on the invoice in-store credit will be issued at the current sales price of the returned product.
Refund cannot be greater than item's original sales price.
Defective products received after 14 days from the date on the invoice will be replaced or in-store credit will be issued (at the current sales price for the returned product). No refunds. No exceptions.
Wrong product orders will be charged 15% restocking fee. In-store credit will be issued at the current sales price if the returned product received after 14 days from the date of the invoice.
SHIPPING CHARGES ARE NOT REFUNDABLE!
Any opened/used software will not be accepted under any circumstances.
Compuvest will not accept products for return that have been physically damaged, burned, abused, misused, neglected, repaired or modified.
Compuvest DOES NOT GUARANTEE ANY PRODUCT COMPATIBILITY.
CompuVest takes no responsibility for the installation of the product and incorrect operation of the system. We will not be liable for any system, components, or peripherals including, but not limited to, mechanical or electronic damage, loss of data, lost time, lost wages, lost revenue, or any other damage arising out of the use of, or inability to use our products.
Customer is required to provide return reason and detailed description of the problem with the returned product.
CompuVest reserves a right to make a decision based on test results, whether to send a replacement, repair the product (by sending it to manufacturer), or process a refund.
In case of exchange or replacement, the original warranty transfers to the exchanged item.
All accessories must be returned. If CompuVest is able to replace the missing accessories, the cost of accessories will be withheld form the customer's refund. If CompuVest is unable to replace the accessories, the return will not be processed until the missing accessories are received.
Shipping of the product back to us in proper packaging is customer's responsibility. Product being returned in an inappropriate or insufficient packaging will be refused and warranty will be voided. Please make sure the product is not moving around freely in the box and is securely surrounded by packaging material.
Please use a carrier with a tracking capability so that a proof of delivery would be available.
If the package sent back to us is lost or damaged, it is shipper's (sender's) responsibility to file a claim with the carrier in order to recover the funds. Compuvest will not carry any responsibility for the package and its contents in this case.
RMA number must be visible on the shipping label of the returned product.
Typically returns are processed by CompuVest RMA department within 2-3 business days from the date of the product receipt. Processing time may vary.
To check RMA status, please go to CompuVest Customer Service Page and click on Return Status Request or e-mail rma@CompuVest.com
If the product is being returned as defective, and it is found by CompuVest not to be defective, customer will be charged a 15% restocking fee or the product will be shipped back at customer's expense if it is received after 14 days from the date on the invoice.
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